The Creatio Agent Desktop is a tool to improve the tasks typically performed by call center and helpdesk agents. You’re able to manage cases in a single window, access a customer’s profile, and overall improve customer experience. With the agent desktop, an agent can efficiently handle tickets in omnichannel mode, manage both incoming and outgoing calls, and address other items in the queue. Additionally, within the agent desktop, employees can access message feeds and analytical KPI dashboards tailored for individual employees or the entire team. Check out this overview of the Agent desktop functionality to see it in action. You can also find in-depth details here.
