Customer Experience

Articles about the customer experience with Customer FX and CRM in general.

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ChatGPT and CRM: How AI is Transforming the Way We Manage Customer Relationships

CRM helps companies manage their interactions with current and potential customers, making it an important component of their business. In today’s digital age, businesses are increasingly turning to Artificial Intelligence (AI) tools like ChatGPT to enhance their CRM strategies. ChatGPT, a cutting-edge language processing AI tool, is transforming the way we manage customer relationships. In […]

Did You Miss Inforum 2020?

All the sessions are now available on demand. If you were unable to catch Inforum 2020 back in September, you now have the option to view all of the sessions on demand.  You’ll find the keynote address, industry focused topics, product focused topics, and tech sessions for analytics and insights, and Infor OS.  Any session […]

Say Goodbye to Internet Explorer 11 and Legacy Edge

Well, this is the end.  It’s time to say goodbye to Internet Explorer 11 and the legacy version of Microsoft Edge.  Microsoft has officially announced that it will end support for Internet Explorer 11 across its online services like Office 365, OneDrive, Outlook, and more on August 17, 2021.  Support with the Microsoft Teams web […]

What You Need to Know About Cloud Security and AWS

  As you’ve probably noticed, more and more software is being offered as SaaS, which means more and more data is being stored in the cloud. The ease of being able to access the information you need from literally anywhere with an internet connection is tempered with concerns about security.  Data security is a top […]

Customer FX 15 Years of Saleslogix Related Blogging!

This month marks the 15 year anniversary of Saleslogix (now Infor CRM) related blogging from Customer FX!! In 2003, I started the first Saleslogix related blog (that I knew of at that time) on the domain and migrated that blog to in 2008. Here’s a sample post from that blog in 2004 on […]

5 Reasons Why You Should Implement Contract Lifecycle Management

Take the headache out of managing contracts and positively impact the bottom line.   For many organizations contract management is a time consuming, manual process.  A common problem that results in manually managing contracts is disorganization – leading to money left on the table, wasted resources, and unsatisfactory product delivery.  Best-in-class organizations realize the importance […]

The Customer FX June 2015 Newsletter

Monthly webinar, news, and training. Every month Customer FX puts together a newsletter that provides details about our monthly webinar, highlights different Infor CRM (Saleslogix) and product related blog posts, and provides upcoming dates for our free training workshops. If you're not on our email list (you should be!) you didn't receive this month's newsletter. If you'd like to change that, see the attached June 2015 Newslet...

The Customer FX May 2015 Newsletter

Blogs, training, and your monthly webinar. If you aren't registered to receive the Customer FX newsletter you're missing out on an opportunity to view our monthly webinar offering (and register!), relevant blog posts, and upcoming free training opportunities in one spot. You can find our May 2015 newsletter attached to this post. Want to receive our newsletter directly in your inbox? Send an email to with your requ...

The Customer FX October 2014 Newsletter

Stay informed. Every month we put out a newsletter recapping important info that you need to know. This month's newsletter invites you to join us for our webinar on Infor CRM (Saleslogix) Updates Part 2, covers changes to Infor CRM (Saleslogix) Mobile, invites you take a peek at what the future of the Infor CRM user interface may look like, and, of course, free Infor CRM training! The full newsletter is attached. Enjoy! -Brianna

Customer FX Newsletter September 2014

Saleslogix/Infor CRM news and free training. This month's newsletter brings you a chance to learn more about Saleslogix/Infor CRM updates, details about the Infor acquisition of Saleslogix (including the official name change), and free training opportunities to help you better use Saleslogix/Infor CRM. Not currently on our email list? Send an email to letting us know you'd like to join and we will make sure to get ...

The Customer FX July 2014 Newsletter

In case you missed it... Every month Customer FX puts out a newsletter, and if you are not on our mailing list you are missing out. Fortunately you will find the July 2014 newsletter attached to this post. And if you'd like to be included on our mailing list, please send a request to

Customer FX May 2014 Newsletter

Salesfusion: Fully Integrated Marketing Automation for Saleslogix Join us for a demo this Wednesday! If you've been looking for an automated marketing solution to attract new leads, convert leads to customers, nurture lifelong relationships, and integrate with Saleslogix, look no further than Salesfusion. Working with Saleslogix v7.5.2 and above, this is the only marketing automation platform that is fully integrated right out of the b...

Customer FX April 2014 Newsletter

Don't forget about tomorrow's webinar! Every month Customer FX puts out a news letter highlighting webinars, Saleslogix training, and Saleslogix news. If you aren't on the mailing list you can still take a look at our newsletter, just click on the attachment to this post. If you'd like to be included in our newsletter list send your request to And if you haven't registered for tomorrow's Saleslogi...

Customer FX February 2014 Newsletter

Saleslogix news and free training! If you're not on the Customer FX newsletter list, you're missing out! Each month we bring you information about Saleslogix and related products, a list of upcoming free training sessions, and a chance to sign up for our monthly product focused webinar. Email if you would like to be included in future mailings. In case you missed it, attached is the February 2014 Newsletter...

Collaborative Email – Next Evolution of Email?

I’m involved with a VC funded startup based in Scottsdale, AZ that’s trying to innovate it’s way to the first fundamental change to email in the last 20 years.  We’ve designed a product best described as “Collaborative Email” that builds on the app most used by business people – email – and adds in task […]

Customer FX January 2014 Newsletter

Training and product information. If you're not on the Customer FX newsletter list, you're missing out! Each month we bring you information about Saleslogix and related products, a list of upcoming free training sessions, and a chance to sign up for our monthly product focused webinar. Email if you would like to be included in future mailings. Attached is the January 2014 Newsletter if you missed it. -Bri...