Most of us have experienced the frustration of needing to speak with an actual human customer service representative but first having to jump through a series of hoops just to reach one. I’ve even had the especially unpleasant experience of not being able to reach a person at all. By the end of the interaction, I wasn’t just frustrated. I...

Many people (probably the majority) use Windows 10 or 11 and we wanted to make you aware that Microsoft has recently released a patch to address a Secure Boot bypass vulnerability that was exploited by the BlackLotus bootkit. This bootkit is the first-known real-world malware capable of bypassing Secure Boot protections, allowing the execution of malicious code before Windows...

CRM helps companies manage their interactions with current and potential customers, making it an important component of their business. In today's digital age, businesses are increasingly turning to Artificial Intelligence (AI) tools like ChatGPT to enhance their CRM strategies. ChatGPT, a cutting-edge language processing AI tool, is transforming the way we manage customer relationships. In this article, we'll explore...

All the sessions are now available on demand. If you were unable to catch Inforum 2020 back in September, you now have the option to view all of the sessions on demand.  You'll find the keynote address, industry focused topics, product focused topics, and tech sessions for analytics and insights, and Infor OS.  Any session you might have missed, or...

Well, this is the end.  It's time to say goodbye to Internet Explorer 11 and the legacy version of Microsoft Edge.  Microsoft has officially announced that it will end support for Internet Explorer 11 across its online services like Office 365, OneDrive, Outlook, and more on August 17, 2021.  Support with the Microsoft Teams web app and Internet Explorer...

The San Francisco-based cloud software giant Friday blocked access to all current and former Pardot marketing automation software clients after the deployment of a database script inadvertently gave users broader data access than intended.

  As you've probably noticed, more and more software is being offered as SaaS, which means more and more data is being stored in the cloud. The ease of being able to access the information you need from literally anywhere with an internet connection is tempered with concerns about security.  Data security is a top concern for many businesses, and...

This month marks the 15 year anniversary of Saleslogix (now Infor CRM) related blogging from Customer FX!! In 2003, I started the first Saleslogix related blog (that I knew of at that time) on the domain SalesLogixBlog.com and migrated that blog to customerfx.com in 2008. Here's a sample post from that blog in 2004 on the Internet Archive's WayBack Machine: SaleslogixBlog.com...

Take the headache out of managing contracts and positively impact the bottom line.   For many organizations contract management is a time consuming, manual process.  A common problem that results in manually managing contracts is disorganization - leading to money left on the table, wasted resources, and unsatisfactory product delivery.  Best-in-class organizations realize the importance of effectively managing contracts and leverage...

We're looking for that special someone. The hunt is on for the perfect person to join our team and provide world-class technical support to our customers.  Does this sound like you, or someone you know?  Check out the full position details here. -Brianna