Customer Experience

Articles about the customer experience with Customer FX and CRM in general.

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Customer FX October 2011 Newsletter

SalesLogix information and free training inside! Not part of the Customer FX Newsletter mailing list? Not a problem! Attached you will find our newsletter for October 2011. If you would like to be added to our list, email

Become a Fan of Customer FX on Facebook / Twitter

If you've been following our blogs, such as mine or our others written by Ryan Farley, Kris Halsrud and George Jensen (among others), we now have feeds set up on both Twitter and Facebook! These feeds are a great and easy way to stay on top of new information relevant to SalesLogix, SageCRM and all the great content that comes out of Customer FX.

Customer FX Newsletter – May 2009

In case you missed it. Today I sent out the Customer FX May 2009 Newsletter but many people who may like to receive this mailing may not be on my email list. Don't worry, I have you covered! Attached you will find the May newsletter which is full of great information.

Future Trends: How Social CRM Can Benefit Your Organization

In today’s Web-intensive culture, taking advantage of Web 2.0 social media tools like Facebook and Twitter can provide the chance to extend customer relationships and generate positive buzz about your company. Social CRM enables you to better understand your customers and prospects, what’s on their minds, what topics are important to them, and how they like getting information so you can build more intimate relationships with them.

Cool Phone Gizmo!

I'm always on the lookout for the latest gadget and this one is truly fantastic. The solution is - Xlink which is a little black box that plugs into any phone jack in your house and using Bluetooth, all of your old house phones and cordless phones come back to life.

Customer FX Celebrates 15 Years

November 2008 marks the 15 year anniversary of Customer FX Corporation. Back in 1993 when we started, there was no such thing as CRM. Not even Sales Automation really. Just contact management, as typified by Act!, TeleMagic and GoldMine. DOS programs.

Just What Is Customer FX 3.0? Part 2

In my previous post I talked about the key concepts behind Customer FX 3.0 and the 4 key concepts underlying our strategy. In addition to concepts, Customer FX 3.0 is About Beliefs. Belief number 1 - Knowledge Should Be Free. We've been acting on this belief since the 2002 launch of and increased our investment with the launch of in March of 2007.

Follow Customer FX on Twitter

You can now follow Customer FX on Twitter @CustomerFX and stay up to date with everything that comes out of Customer FX, from blog posts to news about CRM products and updates. You'll get it all on our new Twitter feed!

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