Now Shipping: KnowledgeSync v9

Closing the loop with Alert Acknowledgements.

The newest version of KnowledgeSync – a business activity monitoring solution for Infor CRM (Saleslogix) – is available and ready for you to use, and this version is going to close the loop!  What does that mean?  That means that not only does KnowledgeSync trigger alerts when certain actions need to be taken, but alerts can now be acknowledged by the recipient.  The 6 types of alerts now available are:

 

  • Acknowledge. (the recipient has received and acknowledged the alert)
  •  Acknowledge Plus Response. (the recipient acknowledges the alert and details what action will be taken)
  • Acknowledge Yes/No. (the recipient acknowledges the alert and answers ‘yes’ or ‘no’ to a question within the alert)
  • Acknowledge Yes/No Plus Response. (the recipient acknowledges the alert, answers ‘yes’ or ‘no’ to a question within it, and adds their own comments)
  • Acknowledge Yes/No/Cancel. (the recipient acknowledges the alert and answers ‘yes’, ‘no’ or ‘cancel’ to a question within the alert)
  • Acknowledge Yes/No/Cancel Plus Response. (the recipient acknowledges the alert, answers ‘yes’, ‘no’ or ‘cancel’ to a question within it, and adds their own comments)

You can learn more about KnowledgeSync by contacting us at info@customerfx.com or by visiting the KnowledgeSync website.

-Brianna

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