When you're in a support role you need to know how to use tickets. Tickets contain all of the information that you will need to report, investigate, and close an inquiry or problem reported by a customer. With this feature you can insert new tickets for an account or contact, track time spent resolving issues using the Punch In/Punch Out button, record calendar and other activities for a ticket, and search for existing tickets using Lookups. If you would like to effectively use tickets this is the workshop for you.
This workshop will focus on the different types of activities within tickets and how to use them quickly and efficiently.
At the end of this workshop you will have a better understanding of tickets and you will feel confident working with the different activities within tickets.
Monday 18th July 2016 at 2:00pm CDT - 33.6 hours
After registering, you will receive an email with additional details.