If you need to search the Infor CRM database to find Tickets, History, and items in the Library for important information you need to use a search engine - the Knowledge Base. The Knowledge Base can also be used to search any network folder to find needed information, a functionality that many users find helpful. Search areas are defined by the Infor CRM administrator which means that you can use the Knowledge Base to search any area that meets the criteria setup by the administrator. The Knowledge Base is frequently used by persons in a support role so support users will find this workshop especially helpful.
In this Workshop you will learn how to use the different search parameters within the Knowledge Base to find valuable information.
Upon completion of this Workshop you will be comfortable using the Knowledge Base and will have increased search capabilities.
Monday 12th December 2016 at 2:00pm CST - 33.6 hours
After registering, you will receive an email with additional details.