You now have the ability to manage Area/Category/Issue selections for classifying and assigning Tickets from the web client. Access to this feature is controlled by several Secured Actions so that you can assign users to maintain the selections.
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- Deep Dive: The New Infor CRM (Saleslogix) v8.2 Group Manager
- Infor CRM 220.127.116.11 – New Entity Manager to Add/Edit Fields
- Restricting the Related Assets SData Lookup for Tickets in the Infor CRM (Saleslogix) Web Client
- Checking If the Current User is on the Same Team as the Account Manager in Infor CRM Web