CRM & Telephony Integration with QGate intelli-CTi™ for Sage SalesLogix – Web Client Integration

QGate intelli-CTi for Sage SalesLogix enables you to optimize your investment in your Sage SalesLogix and Telephone infrastructure -providing a seamless telephony integration with Sage SalesLogix delivered in a cost effective and user friendly manner.


intelli-CTi for Sage SalesLogix enhances profitability through increased productivity and customer satisfaction


 


QGate intelli-CTi Family benefits:



  • Streamlined telephony activity within your business

  • Improved customer relationships, service levels and customer satisfaction

  • Increased telephone call efficiency and throughput

  • Personalized telephone interaction – identifying callers automatically

  • Increased business productivity

  • Reduced development costs with ease of deployment and implementation

  • Flexible deployment across multiple sites

Contact Customer FX for further information.


QGate intelli-CTi for Sage SalesLogix Web Client key features include:



  • Delivering great customer service by the instant retrieval of Account and Contact information in Sage SalesLogix when a telephone call is received.

  • Automating the dialing of Sage SalesLogix Accounts, Contacts and Leads.

  • Increasing productivity by improving the speed and accuracy of outbound calling with one-click dialing from within Sage SalesLogix.

  • Automatic recording of telephone call statistics, combined with associated customer data to enable valuable analysis and business intelligence.

  • Automatic logging of telephone call information within Sage SalesLogix for audit tracking, performance analysis and complete CRM call history management.

  • Telephone system independent with a wide range of telephone systems supported, including TAPI, TSAPI, CSTA, MiTAI, OAI and more, including Voice Over IP (VOIP) solutions.

  • Seamless integration into Sage SalesLogix.

  • Elegant desktop integration with dynamic active sidebar display.

  • On-screen call display (soft-phone) with full call handling capability.

  • Multiple telephone call support.

  • In-call note capture capability.

  • Rapid implementation.

  • Flexible and extendable framework solution – intelli-CTi has been future-proofed with its open and flexible design. For example, if the environment changes or the phone system is upgraded, the solution will not need re-engineering.

  • Multi-site CRM deployment with multi-telephone system support.

ABOUT THE AUTHOR

Scott Weber

Scott Weber is CRM Practice Manager and Senior Consultant for Customer FX Corporation.

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