QGate intelli-CTi for Sage SalesLogix enables you to optimize your investment in your Sage SalesLogix and Telephone infrastructure -providing a seamless telephony integration with Sage SalesLogix delivered in a cost effective and user friendly manner.
intelli-CTi for Sage SalesLogix enhances profitability through increased productivity and customer satisfaction
QGate intelli-CTi Family benefits:
- Streamlined telephony activity within your business
- Improved customer relationships, service levels and customer satisfaction
- Increased telephone call efficiency and throughput
- Personalized telephone interaction – identifying callers automatically
- Increased business productivity
- Reduced development costs with ease of deployment and implementation
- Flexible deployment across multiple sites
Contact Customer FX for further information.
QGate intelli-CTi for Sage SalesLogix Web Client key features include:
- Delivering great customer service by the instant retrieval of Account and Contact information in Sage SalesLogix when a telephone call is received.
- Automating the dialing of Sage SalesLogix Accounts, Contacts and Leads.
- Increasing productivity by improving the speed and accuracy of outbound calling with one-click dialing from within Sage SalesLogix.
- Automatic recording of telephone call statistics, combined with associated customer data to enable valuable analysis and business intelligence.
- Automatic logging of telephone call information within Sage SalesLogix for audit tracking, performance analysis and complete CRM call history management.
- Telephone system independent with a wide range of telephone systems supported, including TAPI, TSAPI, CSTA, MiTAI, OAI and more, including Voice Over IP (VOIP) solutions.
- Seamless integration into Sage SalesLogix.
- Elegant desktop integration with dynamic active sidebar display.
- On-screen call display (soft-phone) with full call handling capability.
- Multiple telephone call support.
- In-call note capture capability.
- Rapid implementation.
- Flexible and extendable framework solution – intelli-CTi has been future-proofed with its open and flexible design. For example, if the environment changes or the phone system is upgraded, the solution will not need re-engineering.
- Multi-site CRM deployment with multi-telephone system support.
