CRM & Telephony Integration with QGate intelli-CTi™ for Sage SalesLogix – Web Client Integration

QGate intelli-CTi for Sage SalesLogix enables you to optimize your investment in your Sage SalesLogix and Telephone infrastructure -providing a seamless telephony integration with Sage SalesLogix delivered in a cost effective and user friendly manner.

intelli-CTi for Sage SalesLogix enhances profitability through increased productivity and customer satisfaction

QGate intelli-CTi Family benefits:

• Streamlined telephony activity within your business


• Improved customer relationships, service levels and customer satisfaction


• Increased telephone call efficiency and throughput


• Personalized telephone interaction – identifying callers automatically


• Increased business productivity


• Reduced development costs with ease of deployment and implementation


• Flexible deployment across multiple sites

Contact Customer FX for further information.

QGate intelli-CTi for Sage SalesLogix Web Client key features include:

• Delivering great customer service by the instant retrieval of Account and Contact information in Sage SalesLogix when a telephone call is received.


• Automating the dialing of Sage SalesLogix Accounts, Contacts and Leads.


• Increasing productivity by improving the speed and accuracy of outbound calling with one-click dialing from within Sage SalesLogix.


• Automatic recording of telephone call statistics, combined with associated customer data to enable valuable analysis and business intelligence.


• Automatic logging of telephone call information within Sage SalesLogix for audit tracking, performance analysis and complete CRM call history management.


• Telephone system independent with a wide range of telephone systems supported, including TAPI, TSAPI, CSTA, MiTAI, OAI and more, including Voice Over IP (VOIP) solutions.


• Seamless integration into Sage SalesLogix.


• Elegant desktop integration with dynamic active sidebar display.


• On-screen call display (soft-phone) with full call handling capability.


• Multiple telephone call support.


• In-call note capture capability.


• Rapid implementation.


• Flexible and extendable framework solution – intelli-CTi has been future-proofed with its open and flexible design. For example, if the environment changes or the phone system is upgraded, the solution will not need re-engineering.


• Multi-site CRM deployment with multi-telephone system support.