First check that the information in the Dynalink Account view is accurate. If that is correct then there are duplicate entries in the DL_ACCT_REF table. Take the following action:
Search by the “External Account” name in the ACCT_ID field of the DL_ACCT_REF table to locate the Dynalink ACCOUNTID.
Use SQL statements in the workgroup admin to delete all records containing the ACCOUNTID from the DL_ACCT_REF, DL_INV_HIST_DET, and DL_OPEN_INVOICES tables.
Via the SalesLogix Client, fill in the proper information in the Dynalink Account view.
Cycle the Dynalink server to recover the invoice information.
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