Question:
We use SLX 7.2.2 to manage incoming calls for our hotline and notify users with a ticket to call back the customers
Actually we want to handle the users’ absence due to holiday, illness etc., at this period no tickets should be assigned to that users
i know about the option “available for calls” in the user profile, if this option is checked, everthing worked fine an no ticket can be assigned
However, I would like to assign this to managers, not the Admin.
maybe a connection to Exchange-Server where users adjust their “out-of-office”-notifications ?
or something else that is available for each user to gibe the information about absence to the VB-Code in SalesLogix?
Answer:
The code to ascertain whether a user is available for calls is fully open – so it would be quite a simple matter of adding in a table/code etc. to handle the adding of a flag to ensure tickets can’t be assigned. You could do this such that users’s managers can flip this on/off to avoid restricting to the admin – you probably wouldn’t want to allow the user to do it (it’d be permanently on !).
