Great whitepaper from SalesLogix. Even better, it is not product specific, it focuses on a few core concepts, like:
The Cost of Doing Nothing –
A sales executive spends six weeks closing a $50,000 opportunity with a new customer rather than spending two weeks closing a similar opportunity with an existing customer [$100,000 opportunity cost]
A sales executive with a base salary of $80,000 per year spends 10 hours per week on sales administration [$20,000 direct salary cost per year]
A sales executive focuses exclusively on a large but poorly-qualified opportunity worth $500,000 rather than pursuing three, well-qualified deals worth $60,000 each [$180,000 opportunity cost]
At a company with 400 customers on $10,000 per year service contracts, a 30% increase in call queuing time translates into a 15% increase in non-renewal of service contracts the following year [$600,000 in lost revenues]
At a company, 25% of customer support requests; equating to two FTEs earning $25,000 each per year, could be handled on a self-service basis over the Web [$50,000 direct salary cost]
Also covered are Undelying Issues and How CRM Can Help. This is one of the better papers SalesLogix has produced. Download below.