SalesLogix Mail Merge Not Working Correctly

Question: We’re using SalesLogix v7.2.1 and Word 2003, and have created a mail
merge template that has an “ask field’.  This should prompt the user for
information that will be inserted into the document.  The problem we
are encountering is that the ask field is only supposed to prompt the
user once and insert the info into every letter without prompting over
and over.  This, however, is not the case and it prompts for the entire
mail merge.  Why might this be happening?

Answer: This is most likely happening because every letter is considered a separate mail merge by SalesLogix.

 

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