back to top

Using Parallel, Simultaneous Tasks in a Process in Creatio (formerly bpm’online)

Sometimes in a process in Creatio you need two things to happen before you continue with the process. When the order of the things don’t matter as long as they all get done before the process continues. It’s a good case for using a parallel gateway to perform the tasks at the same time. A parallel gateway means that all the things will happen at the same time and the order of it doesn’t matter, it’ll just wait for everything to finish before exiting the parallel gateway.

Let’s say inside the gateway you have two approvals. It doesn’t matter which approval it does first, all that matters is that it’ll wait for both approvals to get done. Approvals are pretty common for using parallel gateways for but there’s also other usages. Maybe your process has two tasks that need to get completed before moving on, you can use the parallel gateway to make your process waits for both tasks to be complete.

It’s important to know when using a parallel gateway you have to start it with a parallel gateway and you have to end it with one to. The first parallel gateway means start everything inside the gateway and the end parallel gateway means wait for everything to be done. In the example below it shows two approvals that need to get done. When it starts the gateway it won’t matter which approval gets done first but it won’t continue until both are complete.

Here’s a more simple and more understandable example

That’s all there’s to it. Using the parallel gateway in processes allows you to do many thing at once instead of one at a time in a sequence.

Contact Customer FX for your CRM project
We let our expertise speak for itself - let us know how our all-star team can help on your CRM project
About the Author

LEAVE A REPLY

Please enter your comment!
Please enter your name here

AI Readiness Checklist for CRM Teams: Is Your CRM System Ready for AI?

Before using AI in Creatio, make sure your CRM data, users, processes, and automation foundation are ready. Use this practical AI readiness checklist for CRM teams.

Build Your Creatio AI Skills with the 2026 AI Summer Program

Join Creatio’s free 2026 AI Summer Program to learn how to identify, build, deploy, and manage AI agents.

Creatio 10x Is Coming: Join the Webinar to Explore the Future of AI-Native CRM

Learn what's new in Creatio 10x and how AI-native CRM, agentic AI, and no-code automation are shaping the future of customer relationship management. Join the upcoming webinar and discover what's next.

Creatio Unlimited Pricing Explained: AI Packages, Costs, Pros & Cons

Learn what Creatio’s new Unlimited pricing model includes, what it doesn’t include, how AI Action packages work, and the pros and cons for businesses evaluating Creatio.

Using the AI Prompt to Create Dynamic Folders in Creatio

Using Creatio's AI prompt to create the filter for a dynamic folder works best if you specifically ask for that, and if you are as clear and direct as possible about the filtering, conditions.

Related Articles

AI Readiness Checklist for CRM Teams: Is Your CRM System Ready for AI?

Before using AI in Creatio, make sure your CRM data, users, processes, and automation foundation are ready. Use this practical AI readiness checklist for CRM teams.

Build Your Creatio AI Skills with the 2026 AI Summer Program

Join Creatio’s free 2026 AI Summer Program to learn how to identify, build, deploy, and manage AI agents.

Creatio 10x Is Coming: Join the Webinar to Explore the Future of AI-Native CRM

Learn what's new in Creatio 10x and how AI-native CRM, agentic AI, and no-code automation are shaping the future of customer relationship management. Join the upcoming webinar and discover what's next.

Creatio Unlimited Pricing Explained: AI Packages, Costs, Pros & Cons

Learn what Creatio’s new Unlimited pricing model includes, what it doesn’t include, how AI Action packages work, and the pros and cons for businesses evaluating Creatio.

Related Videos