back to top

A bug in the SalesLogix 7.5.1 Web Lookup Wizard

I recently ran into a situation where I had built several quick forms on the SalesLogix web that contained lookups.  Once the quick forms were deployed to a web site, when attempting to use the lookup the lookup would open with the defined lookup columns, however, regardless of search criteria entered no results would show.  Looking at activity on the web server through the SLX Profiler, I was also unable to find any activity that actually queried the system using my lookups.  It seemed as if the lookups were just not there.

After too much digging I found the cause of the problem.  It was related to a bug in the SalesLogix Lookup wizard.

If we look at the deployed SalesLogix quick form’s ascx page we can see how the lookup is rendered:

<SalesLogix:LookupControl runat=”server” ID=”lueTargetSystem” LookupEntityName=”SystemCategory” LookupEntityTypeName=”Sage.Entity.Interfaces.ISystemCategory, Sage.Entity.Interfaces, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null” LookupBindingMode=”String” EnableHyperLinking=”true”  >
<LookupProperties>
<SalesLogix:LookupProperty PropertyHeader=”<%$ resources: lueTargetSystem.LookupProperties.SysCategoryDisplay.PropertyHeader %>” PropertyName=”SysCategoryDisplay” PropertyType=”System.String” PropertyFormat=”None”  UseAsResult=”True” ExcludeFromFilters=”False”></SalesLogix:LookupProperty>
<SalesLogix:LookupProperty PropertyHeader=”<%$ resources: lueTargetSystem.LookupProperties.Alias.PropertyHeader %>” PropertyName=”Alias” PropertyType=”System.String” PropertyFormat=”None”  UseAsResult=”True” ExcludeFromFilters=”False”></SalesLogix:LookupProperty>
<SalesLogix:LookupProperty PropertyHeader=”<%$ resources: lueTargetSystem.LookupProperties.VendorAccount.AccountName (Account Name).PropertyHeader %>” PropertyName=”VendorAccount.AccountName (Account Name)” PropertyType=”System.String” PropertyFormat=”None”  UseAsResult=”True” ExcludeFromFilters=”False”></SalesLogix:LookupProperty>
<SalesLogix:LookupProperty PropertyHeader=”<%$ resources: lueTargetSystem.LookupProperties.Type.PropertyHeader %>” PropertyName=”Type” PropertyType=”System.String” PropertyFormat=”None”  UseAsResult=”True” ExcludeFromFilters=”False”></SalesLogix:LookupProperty>
</LookupProperties>
<LookupPreFilters>
</LookupPreFilters>
</SalesLogix:LookupControl>

We can see above that all appears good.  I can see the lookup is bound properly to look my entity and I can see the columns specified in the Lookup Properties portion.

Upon closer exam however I see that one of my columns is defined with a PropertyName = “VendorAccount.AccountName (Account Name)”.  Well that is a problem.  There is not a Property named that in my entity model.  How did this happen?

Lets take a look at the difference between setting up a lookup using the wizard and doing it manually on the quick form.

When you choose to add a lookup to a quick form SalesLogix will launch a wizard to help you with the setup of the lookup:

image

After you define the first three parameters (What information will you be looking up, What property will receive the result, and select how the lookup will display) You get to select the properties of the lookup.  These are the minimum setting you need to define the lookup.  After you fill out these four attributes you can click the OK button and the lookup is added to the form.  You can also optionally add conditions on the lookup, if desired.

Lets backup though and look at adding the columns that comprise the lookup through the wizard.  When you click the Add button you are presented with the properties from the entity you selected to lookup in the “What information will you be looking up?”

image

On this screen you can check the columns you wish to add.  Notice that the list shows the Property Name with the Display Name in parenthesis following it.

Lets stop right there and now compare what we see when we add columns after the lookup is defined.  Once a Lookup is on the form you can bring up its properties and select the Lookup Properties collection:

image

When we add a column here we see a similar though slightly different interface:

image

Notice that now we see only the Entity Display Name and not the Actual Property Name. 

I am going to go ahead and choose one of the columns I added through the wizard again this time from this interface.  Now lets take a look.  Here we see the column added through the wizard:

image

And now the same column added, not through the wizard:

image

Notice that the PropertyName parameter is only correct on the column not added through the wizard.

If you add your lookup columns through the wizard you need to ensure you review the PropertyName properties of the columns afterwards and ensure that the correct value is listed.  If it is not the lookup will not work correctly.

Contact Customer FX for your CRM project
We let our expertise speak for itself - let us know how our all-star team can help on your CRM project
About the Author
Kris Halsrud
Kris Halsrud
Kris Halsrud is a Senior Analyst / Developer for Customer FX Corporation.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Infor CRM Sync for Exchange: Action Required by August 31, 2026

Using Infor CRM Sync for Exchange with Microsoft 365? Your Exchange administrator must update tenant settings by August 31, 2026 to prevent sync disruption.

[Webinar] What’s Coming Next for Infor CRM SLX and Why v10 Matters

See what’s coming next for Infor CRM SLX, including new marketing workflows, automation improvements, and reasons to consider upgrading to v10.

Disable Caching in Infor CRM SLX Web Client

In the rare case caching is causing issues in the Infor CRM SLX web client, it is possible to disable specific types of caching by making edits using Application Architect, and then deploying.

Exploring AI Options for Infor CRM v10

I've started taking a closer look at the AI capabilities built into Infor CRM v10. Over the next several posts, I'll share what I learn. From the built-in features and supported AI providers to implementation considerations, costs, and practical use cases.

Infor CRM SLX 10.0: Delegate Ownership Changes for “Everyone” Records

Learn how the new EveryoneOwnerAssignment secured action in Infor CRM SLX 10.0 allows designated users to change ownership of Everyone-owned records without requiring Administrator access.

Related Articles

Infor CRM Sync for Exchange: Action Required by August 31, 2026

Using Infor CRM Sync for Exchange with Microsoft 365? Your Exchange administrator must update tenant settings by August 31, 2026 to prevent sync disruption.

[Webinar] What’s Coming Next for Infor CRM SLX and Why v10 Matters

See what’s coming next for Infor CRM SLX, including new marketing workflows, automation improvements, and reasons to consider upgrading to v10.

Disable Caching in Infor CRM SLX Web Client

In the rare case caching is causing issues in the Infor CRM SLX web client, it is possible to disable specific types of caching by making edits using Application Architect, and then deploying.

Exploring AI Options for Infor CRM v10

I've started taking a closer look at the AI capabilities built into Infor CRM v10. Over the next several posts, I'll share what I learn. From the built-in features and supported AI providers to implementation considerations, costs, and practical use cases.

Related Videos