SalesLogix Account Detail Page Error

Question: Have you seen the below error?  I receive this when I go to the Account Detail page in SalesLogix:

2010-07-23 09:25:45,745 ERROR Global – Unhandled exception.
System.Web.

HttpUnhandledException:
Exception of type ‘System.Web.HttpUnhandledException’ was thrown.
—> System.IndexOutOfRangeException: Index was outside the bounds of
the array.
at Sage.SalesLogix.Security.FieldLevelSecurityService.GetAccessForProperty(IPersistentEntity entity, String propertyName)
at Sage.Platform.EntityBinding.SecuredPropertyDescriptor.GetAccess(Object component)

at
Sage.Platform.EntityBinding.SecuredPropertyDescriptor.Sage.Platform.EntityBinding.ISecuredPropertyDescriptor.GetAccess(Object
component)
at Sage.Platform.ComponentModel.ComponentViewPropertyDescriptor.GetAccess(Object component)
at
Sage.Platform.ComponentModel.ComponentViewPropertyDescriptor.Sage.Platform.EntityBinding.ISecuredPropertyDescriptor.GetAccess(Object
component)
at Sage.Platform.EntityBinding.PropertyBinding.HydrateComponent()
at Sage.Platform.EntityBinding.PropertyBinding.OnBind()
at Sage.Platform.WebPortal.Binding.WebEntityBinding.OnBind()
at Sage.Platform.EntityBinding.EntityBinding.Bind(Object entity, Boolean metadataChanged)

at
Sage.Platform.EntityBinding.EntityBinding.Sage.Platform.EntityBinding.IEntityBinding.Bind(Object
entity, Boolean metadataChanged)
at Sage.Platform.EntityBinding.EntityBindingSource.Bind(Boolean metadataChanged)
at Sage.Platform.EntityBinding.EntityBindingSource.Bind()
at Sage.Platform.WebPortal.SmartParts.EntityBoundSmartPart.OnPreRender(EventArgs e)

at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Control.PreRenderRecursiveInternal()

at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Control.PreRenderRecursiveInternal()

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
— End of inner exception stack trace —
at System.Web.UI.Page.HandleError(Exception e)

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context)
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at ASP.account_aspx.ProcessRequest(HttpContext context)

at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

 
Answer:  It seems as though the field security profiles are corrupt.  If you are
running SalesLogix v7.5.2 or higher you can do a rebuild by changing
the profile in the Administrator, and then close the field security
profile dialog.  Next, re-open and undo your change.

If you are running SalesLogix v7.5.1 you will probably need to fix
the sectabledefs table first.  To do this you need to get rid of
duplicate values in the fieldoffset column – more than one row with a
zero is fine – and then you might have to move the highest value to
where a gap exists.  There is a HF for this issue in v7.5.1.

Remember: Backup the database, or at a minimum the sectabledefs table, before changing values.

 

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