Being Most Excellent – Part 2

In my previous post I related how our simple, nine word Mission Statement related to improved performance of our company.  In this post I’ll try to relate how it impacted one of our clients.


Out With the Old, In With the New


On Thursday this past week, I had a strategic planning meeting with a key client for whom we had just finished a very large, very complex project to rip out their entire business platform (front office, back office, manufacturing) and replaced it with a cutting edge platform that will support the rapid growth they are experiencing.


The Impact


During the meeting our client shared something that made my day.  And week.  And month.  Turns out they had a Board of Directors meeting the day before our strategy meeting.  The main topic of discussion was a botched new product launch (started prior to the new system going live) that turned out to be a result lack of visibility into their sales pipeline.  The highlight of the Board meeting was the new system.  Our client gave the board an in-depth demonstration of their new system.  The Board – I swear this is true – actually applauded at the conclusion.  See, they had identified the pipeline problem, taken steps to rectify it, and could already see a turn-around solely as a result of the new system.


That’s What We Mean by “Helping Others Be Excellent”

ABOUT THE AUTHOR

David Tinjum

Dave is Founder and President of Customer FX Corporation. We all feel sorry for Dave - he's a wanna be geek who can't write a single line of code. How pathetic! Lucky for him, he's surrounded by a whole team of Alpha Geeks. Dave has been an industry insider since 1987 and is called the "Godfather of CRM" by some of his long time peers. He served as Chair of the GoldMine Channel Partner Council from 1993-2000 and Chair of the SalesLogix Business Partner Advisory Council from 1998-2004.

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