It’s Easy Being Agile

With a Client Like This 


We just completed the first project with a new client, a major Health Care Services organization based on the East Coast.  The reason I’m blogging about this is the extreme level of professionalism and skill this client brought to the party.  In my 20+ years in this business I’ve never seen a client that excelled in so many ways related to IT projects:


Just a few things that stood out:


Speed – We went from introductory phone call, to vendor selection (us), to project kick-off in 4 business days.  Keep in mind this is a big organization.  We worked directly the CIO during the sales process, and of course contract review and negotiation involving their legal department.  What we saw was near real-time response from everyone on their team.  Wow.


Follow Through – Every commitment was delivered on WITHOUT the need for us to follow up, again, near real-time.


Execution – The project lead for their team was on top of every detail, again with extreme speed.


Ease of Doing Business – Speaks for itself.  More than that though, this client and everyone we dealt with was pleasant to do business with.


Why Does this Matter?


While this was a fairly small project, on average the process from initial contact to kick-off can take from 30-90 days.  That’s the type of velocity we usually see.  Sometime it can be much longer, even for a small project.


This type of performance speaks to the culture at this company and creates numerous benefits.  A few that come to mind are:




  • Responsiveness to Business Needs


  • Happy Users


  • Time to Value


  • Lower Cost

Thank You Client!


 


 


 

ABOUT THE AUTHOR

David Tinjum

Dave is Founder and President of Customer FX Corporation. We all feel sorry for Dave - he's a wanna be geek who can't write a single line of code. How pathetic! Lucky for him, he's surrounded by a whole team of Alpha Geeks. Dave has been an industry insider since 1987 and is called the "Godfather of CRM" by some of his long time peers. He served as Chair of the GoldMine Channel Partner Council from 1993-2000 and Chair of the SalesLogix Business Partner Advisory Council from 1998-2004.

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